Privacy Policy (eComables)
Last updated: 11 February 2026
This Privacy Policy explains how eComables (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit our website, contact us, or purchase our services.
1) Who we are
eComables provides digital and eCommerce services including web development, app development, SEO, web maintenance, marketplace support (Amazon/eBay), Shopify support, and business/admin support services.
Contact details
Email: info@ecomables.com
Address: 45 Lewisham Park, London, SE13 6QZ, United Kingdom
2) Information we collect
A. Information you provide
- Name, email address, phone number, company name
- Billing details (billing name/address) and bank transfer details you share with us (e.g., sender name/reference)
- Project/service details (website/store links, briefs, support requests, screenshots, files you send us)
- Communications (emails, form messages, chat/WhatsApp messages if you choose to contact us there)
B. Information collected automatically
- IP address, browser type, device information, pages visited, time spent, referring website
- Cookies and similar technologies (see Cookies section)
C. Information from third parties
- Basic analytics information from tools we use to measure website performance
- If you grant access, limited data from platforms you connect (e.g., Shopify, Amazon, eBay) required to deliver services
3) How we use your information
We use your information to:
- Provide our services, deliver work, and manage support requests
- Communicate with you about projects, updates, and service delivery
- Issue invoices and reconcile bank transfer payments
- Improve our website, services, and customer experience
- Send marketing emails (where permitted and based on your preferences)
- Prevent fraud, abuse, and protect the security of our systems
4) Legal bases for processing (UK GDPR / GDPR)
We process personal data when we have a lawful basis, including:
- Contract: to provide services you request or purchase
- Legitimate interests: to run and improve our business, provide support, and prevent fraud (balanced with your rights)
- Consent: for marketing emails and certain cookies where required
- Legal obligation: to maintain records for tax/accounting and comply with law
5) Payments (Bank Transfer)
We accept payments via bank transfer.
When you pay us, we may process information needed to match and record your payment, such as:
- payer name, bank reference, payment date, and amount
We do not collect or store your card details because we do not process card payments directly.
6) Email marketing (Mailchimp)
We use Mailchimp to manage email communications and marketing campaigns. If you subscribe to our mailing list or opt in to marketing, we may store:
- your name, email address, subscription status, and email engagement (e.g., opens/clicks)
Unsubscribe: You can unsubscribe at any time using the link in our emails or by contacting info@ecomables.com.
Mailchimp may process your data in accordance with their own privacy practices and may store data outside the UK/EEA with appropriate safeguards.
7) Who we share your information with
We may share your information only when necessary, including with:
- Mailchimp (email marketing and subscriber management)
- Website hosting, IT, security, and storage providers we use to operate our business
- Analytics providers (to understand site usage and performance)
- Professional advisers (accountants, auditors, legal advisers) where needed
- Authorities or regulators if required by law, or to protect our rights/safety
We do not sell your personal information.
8) International transfers
Your information may be processed outside the UK/EEA (for example, where service providers operate). When this happens, we use appropriate safeguards designed to protect your personal data.
9) Data retention
We keep personal data only as long as necessary to:
- deliver services and support,
- maintain business records (including accounting/tax),
- resolve disputes and enforce agreements.
When no longer needed, we securely delete or anonymise it.
10) Security
We use reasonable technical and organisational measures to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.
11) Your rights
Depending on your location (including the UK/EEA), you may have rights to:
- access your personal data,
- correct inaccurate data,
- request deletion (in certain situations),
- object to processing or request restriction,
- request data portability (where applicable),
- withdraw consent (where processing is based on consent),
- lodge a complaint with a data protection authority (e.g., the UK ICO).
To exercise your rights, contact info@ecomables.com.
12) Cookies
We use cookies and similar technologies for:
- Essential cookies (site functionality)
- Analytics cookies (measure website usage)
- Marketing cookies (where enabled)
You can control cookies through your browser settings and, where available, our cookie consent banner/preferences.
13) Third-party links
Our website may contain links to third-party websites or tools. We are not responsible for their content or privacy practices. Please review their privacy policies separately.
14) Children’s privacy
Our website and services are not intended for children under 16. We do not knowingly collect personal data from children.
15) Changes to this policy
We may update this Privacy Policy from time to time. We will update the “Last updated” date above. Continued use of our website or services means you accept the updated policy.
16) Contact us
eComables
Email: info@ecomables.com
Address: 45 Lewisham Park, London, SE13 6QZ, United Kingdom